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Support Services

At Mewamax, our commitment to you goes beyond the initial purchase. We’re dedicated to providing exceptional aftercare and support services to ensure your printer continues to operate at its best, our expert support team is always available to assist.

PROMPT RESPONSE TO YOUR NEEDS

Prompt technical service response time on both phone support and on-site service has always been the focus of the management team and every effort is taken to ensure that service or supplies is provided as soon as possible, normally within the same day or the next working day.

FULL RANGE OF PARTS AND SUPPLIES

In order to bring customers equipment back to working condition at the shortest possible time, every effort is made to ensure that we maintain a comprehensive range of spare parts and supplies.

WELL-TRAINED TECHNICAL AND IT ENGINEERS

Knowledge is power. In collaboration with Ricoh and Fuji Film, we provide our Technical and IT engineers with continuous on-the-job and indoor training to equip them with up-to-date knowledge in the related field. This ensures continuous development of our technical team for effective troubleshooting and resolving any modern technical problems experienced by our clients.

COMMITTED DELIVERY & DESPATCH TEAM

Efficiency is our top priority. We have a team of professional delivery and despatch crew. Our dedicated team always ensures that the delivery is done promptly, effectively and safely in a professional manner.